Privacy policy

Data privacy statement

Range of validity

Thank you for visiting our website and your interest in our company and services. The following Privacy Policy explains which personal data we collect about you when you visit our website www.terrax.de and how it is used. You will also find information on which data is collected resulting from a potential business relationship and when submitting an application for employment. At the same time, this compilation serves the duty to inform about the processing of your data in accordance with Art. 13 of the General Data Protection Regulation (GDPR).

We take the protection of your personal data very seriously and always process it in accordance with the applicable data protection regulations, in particular the EU general data protection regulation GDPR. This Privacy Policy serves to inform you entirely about the type, extent and purpose of the personal data processed by us and your rights as a data subject.

The responsible authority within the meaning of privacy laws – in particular the EU general data protection regulation (GDPR – is:
Company: TERRAX Außenhandels-GmbH

Legal representative: Johannes Neisemeier

Managing Director: Johannes Neisemeier

Address: Endelner Feld 22, 46286 Dorsten, Germany
Telephone: +49 (0)2369 203 380
Email: info(at)terrax.de

Contact details of our data protection officer are:
Email: datenschutz(at)terrax.de


You may exercise the following rights under the contact details:

In accordance with Art. 15 of the GDPR, you are entitled at any time to request TERRAX Außenhandels-GmbH to provide you with comprehensive information on the personal data stored about you.

Pursuant to Art. 16, 17 and 18 of the GDPR, you may request the correction, deletion and limitation of individual personal data at any time:

  • Right to information: You may request information in accordance with Art. 15 of the GDPR about your personal data which we process.
  • Right to object to the processing of your data pursuant to Art. 1 of the GDPR: You have to object on special grounds (see section II). 4 LDI NRW – Sample privacy policy for websites of non-public bodies
  • Right to rectification: If the information concerning you is (no longer) correct, you may request correction in accordance with Art. 16 of the GDPR. If your data is incomplete, you can request that it be completed.
  • Right to erasure: You may request the deletion of your personal data in accordance with Art. 17 of the GDPR.
  • Right to restriction of processing: Pursuant to Art. 18 of the GDPR, you have the right to demand a restriction on the processing of your personal data.
  • Right to lodge a complaint: If you are of the opinion that the processing of your personal data violates privacy laws, you have the right according to Art. 77 (1) of the GDPR to lodge a complaint to a data protection supervisory authority of your choice. This also includes the data protection supervisory authority responsible for the person in question:
  • Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen, Postfach 20 04 44, 40102 Düsseldorf, Germany +49 (0)211 384 240, This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Right to data portability: If the requirements of Art. 20 (1) of the GDPR have been met, you have the right to have data which we process automatically based on your consent or in fulfilling a contract handed over to you or to third parties. The collection of data for providing the website and storing data in log files is mandatory to operate the website. They are therefore not based on consent under Art. 6 lit. a of the GDPR or on a contract pursuant to Art. 6 (1) lit. b of the GDPR but rather are justified under Art. 6 (1) lit. f of the GDPR. The requirements of Art. 20 (1) GDPR have therefore not been fulfilled in this respect.

If you have given us your consent to the collection and processing of your personal data, you may change or completely revoke this consent at any time. However, this shall only go into effect for the future after revocation. You can send the revocation either by post, email or fax to the contractual partner. You will not incur any other costs than the postage costs or transmission costs according to the existing basic tariffs.

Supervisory authority

You may lodge a complaint at any time to the supervisory authority responsible for you.
Please refer to the following link to find out which supervisory authority is responsible for you, as responsibility depends on the federal state of your residence; https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Purposes of data processing by the data controller and third parties

We collect and process your personal data only for the purposes described in our Privacy Policy. Transmission of your personal data to third parties outside of the purposes mentioned here does not take place, unless:

  • You have given us your express permission to do so,
  • This is necessary to process a contract with you,
  • This is necessary for a legal obligation to be fulfilled, or
  • This is necessary to protect legitimate interests, but only if we have to assume and can assume that there is no predominantly legitimate interest on your part in the non-disclosure of your data.

Deletion or blocking of data

We adhere to the principles of data avoidance and economy in accordance with legal requirements. Your personal data will therefore only be stored by us for as long as it is necessary for the purposes mentioned or as long as the deadlines stipulated by law are met. After expiry of these periods or after fulfilment of the purpose, the data will be routinely blocked or deleted in accordance with the statutory provisions.

1st collection of general information when you visit our website

When you visit our website, information of a general nature is collected. This information is only technically necessary to display the contents of our website correctly. When using the Internet, these occur automatically and are mandatory.

Each time you access content on the website, data is temporarily stored which may allow identification. The following data will be collected:

  • Date and time of the request
  • IP address
  • Host name of the accessing computer
  • Website from which the website was accessed
  • Websites accessed via the website
  • Page visited on our website
  • Message as to whether the access was successful
  • Volume of data transmitted
  • Information about the type and version of browser used
  • Operating system
  • Web analysis data/Pseudonymous usage profiles (cookie ID, Ad ID, etc.)

The temporary storage of the data is necessary for the expiry of a website visit in order to enable the delivery of the website. Further storage in log files is carried out to ensure the functionality of the website and the security of the information technology systems. Our legitimate interest in data processing also lies in these purposes.

  • What is the legal basis for processing of these data? The data will be processed on the basis of Art. 6 (1) lit. f of the GDPR.
  • Are there other recipients of the personal data in addition to the person responsible? The website is hosted by ratiokontakt GmbH, Biegenhofstr. 13, 96103 Hallstadt, Germany. The hoster receives the above data in their role as a processor.
  • How long are the data stored? The data will be deleted as soon as they are no longer necessary to achieve the purpose for which they were collected. When making the website available, this is the case when the respective session has ended. The log files are kept for a maximum of 24 hours directly and are exclusively accessible for administrators. After that, they are only indirectly available via the reconstruction of backup tapes and are finally deleted after a maximum of 4 weeks.

The processing of your personal data is derived from our legitimate interest in the aforementioned purposes of data collection. We do not use your data to draw conclusions about your person. Recipients of the data are only the responsible office in our company or possible contract processors. Anonymous information of this kind may be statistically evaluated by us in order to optimise our website and the technology behind it.


Cookies are small text files that are stored on the PC of the Internet user. They are used to manage the Internet connection during your visit to our website. At the same time, these cookies provide us with information that enables us to optimise our websites to better meet the needs of visitors. Cookies are stored partly only for the duration of your stay on the website but sometimes also for longer periods by your browser. All cookies on our websites contain purely technical information, no personal data. You can also view our web pages without cookies. However, most browsers automatically accept cookies. You can prevent cookies from being saved by specifying this in your browser settings. If you do not accept cookies, this may lead to functional limitations of our offers.

Please refer to: https://www.allaboutcookies.org/

  • Data type: Cookies, text file
  • Purpose: Managing and optimising the website
  • Legal basis: Consent Art. 6 lit. a (through cookie check), legitimate interest Art. 6 lit. f
  • Data transfer to third parties: does not take place
  • Data transfer abroad: does not take place
  • Storage period: Browser session, as long as these are not deleted in the browser by the website visitor.

Registering on our website

We collect some personal data, such as name, address, contact and communication data such as telephone number and email address for use by you. If you are registered with us, you can access content and services that we only offer to registered users. As a registered user, you have the option at any time to change or delete the data you entered during registration. You also have the right to

information at any time as to which personal data is stored. We will be happy to correct or delete your data at your request if there are no legal obligations to retain it.

  • Data type: User name, password
  • Purpose: Provide additional information to website visitors
  • Legal basis: Consent Art. 6 lit. a, legitimate interest Art. 6 lit. f
  • Data transfer to third parties: does not take place
  • Data transfer abroad: does not take place
  • Storage period: immediately upon logout

SSL encryption

In order to protect your data during transmission, we use state-of-the-art encryption procedures (e.g. SSL) via HTTPS.


If you have expressly given us your consent, we will send you our newsletter or similar information at regular intervals by email to your email address. Your email address is sufficient for this purpose. When subscribing to the newsletter, the data provided will only be used for this purpose. A valid email address is required for effective registration. In order to ensure that a registration is really carried out by the owner of an email address, we use the ‘double opt-in’ procedure. Subscription to the newsletter, the dispatch of a confirmation email, and the receipt of the requested response will be logged. Further data will not be collected. The data will be used exclusively for sending the newsletter and will not be passed on to third parties. You may revoke your consent to the storage of your personal data and its use to send the newsletter at any time. In each newsletter you will find a corresponding link for doing so. You can also unsubscribe directly on this website or inform us of your wish to revoke your consent at info(at)terrax.de.

  • Data type: Email address, and/or name
  • Purpose: To receive the newsletter
  • Legal basis: Consent Art. 6 lit. a.
  • Data transfer to third parties: Newsletter provider @computational (data processor)
  • Data transfer abroad: does not take place
  • Storage period: immediately upon logout

Integration of Social-Media (Facebook, etc.)

We use a link to the networks Facebook, LinkedIn, YouTube and Xing on our website. However, this only involves linking the logo graphics to the corresponding network. Apart from possible storage of the Referer URL (terrax.de), no data is stored on our website. Each user is responsible for registering on the corresponding channels.

Further information can be found at:


Only to login to corresponding network:

  • Data type: Referrer URL, IP address, account data
  • Purpose: Marketing measure to increase awareness
  • Legal basis: legitimate interest Art. 6 lit. f
  • Data transfer to third parties: Facebook, Xing, Google, LinkedIn
  • Data transfer abroad: USA
  • Storage period: unknown

Use of script libraries (Google Web Fonts)

We use script libraries and font libraries such as Google Web Fonts (https://www.google.com/webfonts/) on our website to ensure that our website is displayed correctly and graphically appealing when using different browsers. Google Web Fonts are transferred to the cache of your browser to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, the content can only be displayed in a standard font. By accessing such script or font libraries, a connection to the library operator is automatically established. It is true that the operators of these libraries collect data. The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy/

  • Data type: Host name of the accessing computer (IP address), time of the server request
  • Purpose: needs-based design
  • Legal basis: legitimate interest Art. 6 lit. f
  • Data transfer to third parties: except Google unknown
  • Data transfer abroad: USA (Google)
  • Storage period: unknown

Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. However, if IP anonymization is activated on this website, Google will truncate your IP

address within Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases the whole IP-address will be first transferred to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide the website operator with further services associated with website and Internet use. The IP address provided by Google Analytics during use of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser. However please note that by doing so, you may not be able to use all the features of this website to the fullest extent possible. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link:

You can find further information on data protection in connection with Google Analytics in the Google Analytics Help (https://support.google.com/analytics/answer/6004245?hl=en).

  • Data type: Browser type/version, operating system used, referrer URL (previously visited page), host name of accessing computer (IP address), time of server request
  • Purpose: continuous optimisation of the website
  • Legal basis: legitimate interest Art. 6 lit. f
  • Data transfer to third parties: except Google unknown
  • Data transfer abroad: USA (Google)

Use of Google Maps

Our website uses Google Maps API. The background is to illustrate geographical information. Google collects, processes and uses data about the use by visitors. The Google Maps privacy policy can be found at https://policies.google.com/privacy. You can change your personal privacy settings in the privacy policy there.

  • Data type: Host name of the accessing computer (IP address), time of the server request
  • Purpose: Provision of a map and a route planner
  • Legal basis: legitimate interest Art. 6 lit. f
  • Data transfer to third parties: except Google unknown
  • Data transfer abroad: USA (Google)

Use of YouTube

We have integrated components of YouTube on our website. YouTube is operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA. Each visit to one of the pages of the website operated by the responsible party and incorporating a YouTube component (YouTube video) will automatically cause the Internet browser on the data subject’s information technology system to be represented by the respective YouTube component to download an illustration of the corresponding YouTube component from YouTube. Further information on YouTube can be found at https://www.youtube.com/yt/about/de/ . As part of this technical process, YouTube and Google obtain information about which specific sub-page of our website is visited by the data subject. If the data subject is logged in to YouTube at the same time, YouTube recognises which specific sub-page of the website the data subject is visiting by accessing a sub-page containing a YouTube video. This information is collected by YouTube and Google and assigned to the respective YouTube account of the data subject. YouTube and Google will always receive information through the YouTube component that the data subject is logged into our website if the individual is logged into YouTube at the same time as accessing our website, regardless of whether the data subject clicks on a YouTube video or not. If such transmission of this information to YouTube and Google is not intended by the data subject, the data subject may prevent such transmission by logging out of their YouTube account before accessing our website. The privacy policy published by YouTube, which is available at https://www.google.de/intl/de/policies/privacy/, provides information about the collection, processing and use of personal data by YouTube and Google.

  • Data type: URL visited and referrer URL
  • Purpose: Integration of videos on website
  • Legal basis: legitimate interest Art. 6 lit. f
  • Data transfer to third parties: except Google unknown

2. Collection of customer data as part of our business relationship

We process the following personal data if there is a contractual relationship between you and us or if you have transmitted the data to us otherwise:

  • Personal master data (name, address)
  • Communication data (telephone number, fax, email address, Skype, website)
  • Contract master data (contract relationship, contract interest)
  • Billing and payment data
  • Storage period: according to legal retention obligation

If we provide services for which you are liable to pay costs, we request data, such as payment details, in order to be able to execute your order. We store this data in our systems until the legal retention periods have expired.

Information for processing purposes and on the legal basis We collect this data for the purpose of fulfilling the contract, expanding the business relationship and/or providing appropriate advice and information on our company’s products by post, telephone or email. However, they are also necessary

and required for this purpose. The legal basis derives from the GDPR Art. 6 (1) lit. a (consent), lit. b (performance of contract) and lit. f (legitimate interest).

Data will not be passed on (except to our data processors).

3. Handling of application documents

Application documents will be kept after the legal retention period. Personal application data will be deleted after 3 to 6 months after completion of the application process. This does not apply if statutory provisions or the voluntary consent of the person concerned prevent deletion. Please note that the transmission of your application documents in a normal email is not encrypted and therefore insecure. However, you can send your email attachment as an encrypted PDF file. Alternatively, of course, you can also use the postal route – this is the safest method (mailing in, etc.).

We process the personal data which you have brought to our knowledge through your application.

Information for processing purposes and on the legal basis
We process the data you have sent us in connection with your application in order to assess your suitability for the position (or any other open position in our company) and to conduct the application process.

The legal basis for processing your personal data in this application procedure is primarily § 26 BDSG. This allows the processing of the data required in connection with the decision to establish an employment relationship. Should the data be necessary for legal prosecution after completion of the application procedure, data may be processed based on the requirements of Art. 6 of the GDPR, in particular to safeguard legitimate interests pursuant to Art. 6 (1) of the GDPR. Our interest then lies in asserting or defending claims. If there is a need for a longer storage period (e.g. for further vacant positions or positions becoming vacant), this will be done on the basis of your written consent (pursuant to Art. 6 (1) lit. a of the GDPR). See information requirements for applicants* at the end of this Privacy Policy.

Adaptation of data protection and privacy laws

Due to the further development of our website or the implementation of new technologies or similar, it may be necessary to change this Privacy Policy. We reserve the right to change the Privacy Policy at any time with effect for the future. We recommend that you re-read the current Privacy Policy from time to time.

Questions about data protection and privacy

Should you have any questions regarding data protection and privacy, please contact our data protection officer: datenschutz(at)terrax.de.

Information for customers pursuant to Art. 13 of the GDPR and § 32 of the BDSG

Information for applicants pursuant to Art. 13 of the GDPR and § 32 of the BDSG

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